2026 Therap Southeast Regional Conference: Full Schedule

We welcome our Georgia providers as well as providers from the surrounding states of Alabama, Tennessee and South Carolina. There will be state specific tracks for each of the four states invited to this exciting event.

You will be able to validate your attendance (Check-In to sessions) using your personal schedule.

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9:00am EDT

Registration

Wednesday August 5, 2026 9:00am - 10:00am EDT

Ballroom A

Wednesday August 5, 2026 9:00am - 10:00am EDT
Ballroom A

General

10:20am EDT

GA: Referral Module

Wednesday August 5, 2026 10:20am - 11:10am EDT

Ballroom C

Therap Presenters

Tarin Tripp

Senior Support Specialist II, State Team, Therap Services

State of Residence:
Georgia

What year did you begin working in the field?
2004

What year did you start working at Therap?
2022

What is your favorite thing about working for Therap?

I love helping Therap Users find that 'Ah Ha!" moment when everything clicks and they realize how smooth... Read More →

Sarah Papenhausen

Senior Business Analyst, Therap Services

#N/A

Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom C

Admin/Access/Intake

10:20am EDT

SC: Billing Overview

Wednesday August 5, 2026 10:20am - 11:10am EDT

Mulberry

Therap Presenters

Bonnie Sorrells

Senior Support Specialist, Therap Services

Wednesday August 5, 2026 10:20am - 11:10am EDT
Mulberry

Billing

10:20am EDT

Creating a Training Plan: Therap's Training Resources

Wednesday August 5, 2026 10:20am - 11:10am EDT

Ballroom E

Therap Presenters

Mike McNeely

Senior Support Specialist II, Therap Services

Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom E

General

10:20am EDT

Health Tracking 101

Wednesday August 5, 2026 10:20am - 11:10am EDT

Ballroom D

Therap Presenters

Connor Bland

Support Specialist, Therap Services

Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom D

Health/Medical

10:20am EDT

GER Quality Assurance

Wednesday August 5, 2026 10:20am - 11:10am EDT

Ballroom A

Therap Presenters

Gavin Darby

Senior Support Specialist, Therap Services

#N/A

Devin Hardy

Support Specialist II, Therap Services

#N/A

Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom A

Incident Reporting

10:20am EDT

Making A Therap Audit Plan

Wednesday August 5, 2026 10:20am - 11:10am EDT

Ballroom B

Therap Presenters

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services

State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →

Nick Anderson

Senior Support Specialist II, State Team, Therap Services

Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom B

Quality Assurance

11:20am EDT

AL EVV Reconciliation with ADIDIS and Therap and the meaning behind Remittance Advice/835's

Wednesday August 5, 2026 11:20am - 12:10pm EDT

Mulberry

Therap Presenters

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services

#N/A

Wednesday August 5, 2026 11:20am - 12:10pm EDT
Mulberry

Billing

11:20am EDT

Training Management System

Wednesday August 5, 2026 11:20am - 12:10pm EDT

Ballroom D

Therap Presenters

Bonnie Sorrells

Senior Support Specialist, Therap Services

Connor Bland

Support Specialist, Therap Services

Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom D

General

11:20am EDT

Using Therap for Working with Services Beyond DD

Wednesday August 5, 2026 11:20am - 12:10pm EDT

Ballroom B

Therap Presenters

Heather Daily

Business Development Territory Manager, Therap Services

State of Residence:
Georgia

What year did you begin working in the field?
2000

What year did you start working at Therap?
2021

Accreditations you want to note
BS Psychology, BA Sociology, MPA Public Administration/Nonprofit Management, Person Centered Thinking Trainer, Charting the Life... Read More →

Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom B

General

11:20am EDT

GA Incentive Bundle: Case Notes

Wednesday August 5, 2026 11:20am - 12:10pm EDT

Ballroom C

Therap Presenters

Sarah Papenhausen

Senior Business Analyst, Therap Services

#N/A

Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom C

Service Documentation

11:20am EDT

Going Mobile with Therap's mobile application for iOS and Android - Hands-On!

Wednesday August 5, 2026 11:20am - 12:10pm EDT

Ballroom E

Therap Presenters

Mike McNeely

Senior Support Specialist II, Therap Services

Devin Hardy

Support Specialist II, Therap Services

#N/A

Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom E

Service Documentation

11:20am EDT

Therap AI Analysis

Wednesday August 5, 2026 11:20am - 12:10pm EDT

Ballroom A

Therap Presenters

Caiti Woodburn

Assistant Director of Support, Therap Services

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom A

Therap AI

12:10pm EDT

LUNCH

Wednesday August 5, 2026 12:10pm - 1:00pm EDT

Ballroom A

Wednesday August 5, 2026 12:10pm - 1:00pm EDT
Ballroom A

General

1:10pm EDT

GA: Day in the Life of a Support Coordinator

Wednesday August 5, 2026 1:10pm - 2:00pm EDT

Ballroom C

Therap Presenters

Tarin Tripp

Senior Support Specialist II, State Team, Therap Services

Sarah Papenhausen

Senior Business Analyst, Therap Services

#N/A

Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom C

General

1:10pm EDT

TN: Therap for MCOs & ECF/ECF Choices

Wednesday August 5, 2026 1:10pm - 2:00pm EDT

Ballroom D

Therap Presenters

Heather Daily

Business Development Territory Manager, Therap Services

Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom D

General

1:10pm EDT

Deeper Dive into Therap Connect

Wednesday August 5, 2026 1:10pm - 2:00pm EDT

Ballroom A

Therap Presenters

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Caiti Woodburn

Assistant Director of Support, Therap Services

Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom A

Health/Medical

1:10pm EDT

Health Screening and Recommendation

Wednesday August 5, 2026 1:10pm - 2:00pm EDT

Ballroom E

Therap Presenters

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services

#N/A

Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom E

Health/Medical

1:10pm EDT

Medication History & Daily MAR

Wednesday August 5, 2026 1:10pm - 2:00pm EDT

Ballroom B

Therap Presenters

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom B

Health/Medical

1:10pm EDT

TN: Tips and Tricks for EVV Success

Wednesday August 5, 2026 1:10pm - 2:00pm EDT

Mulberry

Therap Presenters

Bonnie Sorrells

Senior Support Specialist, Therap Services

Nick Anderson

Senior Support Specialist II, State Team, Therap Services

Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Mulberry

Scheduling/EVV

2:10pm EDT

Navigating Therap Billing Reconciliation

Wednesday August 5, 2026 2:10pm - 3:00pm EDT

Mulberry

Therap Presenters

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Mulberry

Billing

2:10pm EDT

GA Incentive Bundle: Health Tracking

Wednesday August 5, 2026 2:10pm - 3:00pm EDT

Ballroom C

Therap Presenters

Felicia Fox

Senior Support Specialist, Therap Services

Mike McNeely

Senior Support Specialist II, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom C

Health/Medical

2:10pm EDT

Solving Complex MAR Scenarios

Wednesday August 5, 2026 2:10pm - 3:00pm EDT

Ballroom B

Therap Presenters

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom B

Health/Medical

2:10pm EDT

Day in the Life: Quality Assurance Monitor

Wednesday August 5, 2026 2:10pm - 3:00pm EDT

Ballroom D

Therap Presenters

Gavin Darby

Senior Support Specialist, Therap Services

#N/A

Connor Bland

Support Specialist, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom D

Quality Assurance

2:10pm EDT

At a Glance: Gaining Insights with In-Module Dashboards

Wednesday August 5, 2026 2:10pm - 3:00pm EDT

Ballroom A

Therap Presenters

Mike Tolman

Senior Support Specialist II, Care Innovation, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom A

Reporting

2:10pm EDT

Beyond Words: The Power of Secure Video Documentation

Wednesday August 5, 2026 2:10pm - 3:00pm EDT

Ballroom E

Therap Presenters

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Caiti Woodburn

Assistant Director of Support, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom E

Service Documentation

3:10pm EDT

Staff Communication Tools

Wednesday August 5, 2026 3:10pm - 4:00pm EDT

Ballroom E

Therap Presenters

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services

#N/A

Connor Bland

Support Specialist, Therap Services

Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom E

General

3:10pm EDT

Where Do I Put That: Health & Medical

Wednesday August 5, 2026 3:10pm - 4:00pm EDT

Ballroom D

Therap Presenters

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Felicia Fox

Senior Support Specialist, Therap Services

Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom D

Health/Medical

3:10pm EDT

Quality Assurance for ISP Data

Wednesday August 5, 2026 3:10pm - 4:00pm EDT

Ballroom B

Therap Presenters

Gavin Darby

Senior Support Specialist, Therap Services

#N/A

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom B

Quality Assurance

3:10pm EDT

The Proactive Provider: A Guide to Account Mastery & Maintenance

Wednesday August 5, 2026 3:10pm - 4:00pm EDT

Ballroom A

Therap Presenters

Nick Anderson

Senior Support Specialist II, State Team, Therap Services

Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom A

Quality Assurance

3:10pm EDT

AL EVV: Service Authorizations, Renewals and Dashboard

Wednesday August 5, 2026 3:10pm - 4:00pm EDT

Mulberry

Therap Presenters

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services

#N/A

Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Mulberry

Scheduling/EVV

3:10pm EDT

GA Incentive Bundle: Goal Tracking

Wednesday August 5, 2026 3:10pm - 4:00pm EDT

Ballroom C

Therap Presenters

Mike McNeely

Senior Support Specialist II, Therap Services

Tarin Tripp

Senior Support Specialist II, State Team, Therap Services

Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom C

Service Documentation

4:10pm EDT

Letter Module Overview

Wednesday August 5, 2026 4:10pm - 5:00pm EDT

Ballroom C

Therap Presenters

Devin Hardy

Support Specialist II, Therap Services

#N/A

Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom C

Admin/Access/Intake

4:10pm EDT

Staff Turnover: Onboarding a New Provider Admin & Accelerated Account Setup

Wednesday August 5, 2026 4:10pm - 5:00pm EDT

Ballroom B

Therap Presenters

Felicia Fox

Senior Support Specialist, Therap Services

Mike McNeely

Senior Support Specialist II, Therap Services

Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom B

Admin/Access/Intake

4:10pm EDT

The Unclaimed Claims Hunt: Ensuring All Services are Billed

Wednesday August 5, 2026 4:10pm - 5:00pm EDT

Mulberry

Therap Presenters

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Mulberry

Billing

4:10pm EDT

Closing the Loop

Wednesday August 5, 2026 4:10pm - 5:00pm EDT

Ballroom A

Therap Presenters

Jeff Covington

Director of Support, Therap Services

Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom A

General

4:10pm EDT

Time Tracking

Wednesday August 5, 2026 4:10pm - 5:00pm EDT

Ballroom E

Therap Presenters

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services

#N/A

Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom E

Service Documentation

4:10pm EDT

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module

Wednesday August 5, 2026 4:10pm - 5:00pm EDT

Ballroom D

Therap Presenters

Sarah Papenhausen

Senior Business Analyst, Therap Services

#N/A

Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom D

Service Documentation

2026 Therap Southeast Regional Conference

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