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We welcome our Georgia providers as well as providers from the surrounding states of Alabama, Tennessee and South Carolina. There will be state specific tracks for each of the four states invited to this exciting event.
Tuesday, August 4
 

8:00am EDT

Registration
Tuesday August 4, 2026 8:00am - 9:00am EDT
Ballroom A
Tuesday August 4, 2026 8:00am - 9:00am EDT
Ballroom A
  General

9:00am EDT

Welcome & Regional Discussion/Plenary
Tuesday August 4, 2026 9:00am - 10:00am EDT
Ballroom A
Tuesday August 4, 2026 9:00am - 10:00am EDT
Ballroom A
  General

10:20am EDT

Alabama Intake Process
Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom D
Join our session for insights and refreshers on the individual intake process and maintenance for AL provider accounts whether IDD, Mental Health and Substance Use, or Autism. Learn proactive skills to keep your program enrollments and case loads accurate.
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
#N/A
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services
State of Residence:GeorgiaWhat year did you begin working in the field?2000What year did you start working at Therap?2014Accreditations you want to noteDr. of Business Administration - Leadership; CtLC Ambassador; CtLC Coach; Person-Centered Thinking TrainerLinkedIn Profile Link:https://www.linkedin.com/in/dr-shae-dotson-52081715?utmWhat... Read More →
Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom D
  Admin/Access/Intake

10:20am EDT

GA: What's in My Bundle?
Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom C
GA providers with a DBHDD-linked account: you have two choices for your Therap account. Join this session to determine whether the State Provided Functionality Bundle or the GA State Bundle with Incentive fits your needs. We will cover the specific modules included in each bundle, provide a short overview of their functionality, and share guidance on how to access additional modules.
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
2000

What year did you start working at Therap?
2021

Accreditations you want to note
BS Psychology, BA Sociology, MPA Public Administration/Nonprofit Management, Person Centered Thinking Trainer, Charting the Life... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
#N/A
Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom C
  General

10:20am EDT

Medication History & Daily MAR
Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom A
Explore the dynamic capabilities of the Medication History and Daily MAR modules to master compliant medication management. We will review all the key components including the seamless interface with Drug Data Bank and Pharmacy Interface, intuitive color-coding for administration, and the ability to set up recurring and PRN medication schedules. Learn how these integrated features enhance safety...
See More →
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

avatar for Felicia Fox

Felicia Fox

Senior Support Specialist, Therap Services

Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom A
  Health/Medical

10:20am EDT

Tips and Tricks for EVV Success
Tuesday August 4, 2026 10:20am - 11:10am EDT
Mulberry
Did your staff forget to Check-out? Is there no Service listed when trying to use Self-Check-In? Join us as we cover how to troubleshoot these common scenarios, tips, tricks and more.
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services

avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services
#N/A
Tuesday August 4, 2026 10:20am - 11:10am EDT
Mulberry
  Scheduling/EVV

10:20am EDT

Multi-Provider Communication
Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom B
Communication is always a pivotal part of providing services. This session will cover the multitude of ways different members of an individual’s support team can ensure everyone is on the same page when it comes to providing care. We will discuss SComms, Shared Comments, Integrated Plan and the synced Individual Home Page.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
#N/A
avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom B
  Service Documentation

10:20am EDT

Personal Finance
Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom E
Get an essential overview of managing an individual's Personal Finance within Therap. This session covers initial setup, efficient record keeping of transactions, tracking receipts, and the critical steps for reporting and account reconciliation.
Therap Presenters
avatar for Connor Bland

Connor Bland

Support Specialist, Therap Services

avatar for Mike Tolman

Mike Tolman

Senior Support Specialist II, Care Innovation, Therap Services

Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom E
  Service Documentation

11:20am EDT

Demystifying Therap Errors: An Interactive Problem-Solving Workshop
Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom B
Are you tired of encountering mysterious error messages or unexpected behaviors in Therap? Do you wish you had a better understanding of why things go wrong and how to quickly fix them? This dynamic and interactive workshop is designed to equip all Therap users from direct support professionals to administrators with practical strategies for troubleshooting common issues across the application.
Therap Presenters
avatar for Connor Bland

Connor Bland

Support Specialist, Therap Services

avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom B
  General

11:20am EDT

GA Incentive Bundle: Health Tracking
Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom C
If you're a Georgia provider looking to branch out from the state-mandated modules, join us as we demonstrate how the health tracking module can
help you record, review and follow up on medical events such as blood glucose values, seizures, appointments, & more!
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

avatar for Felicia Fox

Felicia Fox

Senior Support Specialist, Therap Services

Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom C
  Health/Medical

11:20am EDT

AL EVV: Service Authorizations, Renewals and Dashboard
Tuesday August 4, 2026 11:20am - 12:10pm EDT
Mulberry
This session is tailored for Alabama providers utilizing Therap for Electronic Visit Verification (EVV). It provides an overview of the service authorization life cycle within Therap, focusing on how to maintain and renew authorizations. Attendees will also review the Service Authorization Dashboard.
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

Tuesday August 4, 2026 11:20am - 12:10pm EDT
Mulberry
  Scheduling/EVV

11:20am EDT

Going Mobile with Therap's mobile application for iOS and Android - Hands-On!
Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom E
Join us for a Hands-On session designed to walk through all available mobile application modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account.
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
#N/A
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services

Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom E
  Service Documentation

11:20am EDT

TN Workshop: ISP Programs (Shift Notes)
Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom D
This is a hands-on session. Attendees must bring their own device to participate, preferably a laptop. In this session, you'll learn how to maximize your data collection and reporting by understanding how different fields within ISP Programs affect outcomes. We'll show you how to create and use ISP Program templates to streamline documentation.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, State Team, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
2004

What year did you start working at Therap?
2022

What is your favorite thing about working for Therap?

I love helping Therap Users find that 'Ah Ha!" moment when everything clicks and they realize how smooth... Read More →
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom D
  Service Documentation

11:20am EDT

Therap AI Data Dashboards & QA Assistant
Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom A
Learn how Therap is harnessing HIPAA-compliant AI to revolutionize documentation. Discover the QA Assistant tool to help boost accuracy with real-time notifications for potential GER and Vital Sign events. We will also explore the newest AI Tool, the Fatal Five Dashboard, which combines Therap's AI Flagging mechanism with our Analysis tool.
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, Therap Services

avatar for Mike Tolman

Mike Tolman

Senior Support Specialist II, Care Innovation, Therap Services

Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom A
  Therap AI

12:10pm EDT

LUNCH
Tuesday August 4, 2026 12:10pm - 1:00pm EDT
Ballroom A
Tuesday August 4, 2026 12:10pm - 1:00pm EDT
Ballroom A
  General

1:10pm EDT

AL Autism Billing - What's next?
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Mulberry
Elevate your billing strategy by unlocking the full potential of Therap’s latest tools. This session provides a deep dive into advanced reporting dashboards and cutting-edge feature enhancements specifically designed to streamline your AL Autism Billing workflow, ensure peak compliance, and maximize reimbursement. Join us for an interactive exploration of new system capabilities and a...
See More →
Therap Presenters
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services
#N/A
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Mulberry
  Billing

1:10pm EDT

Beyond Words: The Power of Secure Video Documentation
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom E
Join us for a Hands-On session, designed to walk through the Secure Video Documentation modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, Therap Services

avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom E
  General

1:10pm EDT

Bootcamp: The Person Centered Documentation Scavenger Hunt
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom B
Dive into The Person-Centered Documentation Scavenger Hunt, an interactive session designed to make compliance engaging and fun! Working in teams, you'll tackle real-world service scenarios to discover and utilize the various Therap modules that support person-centered practices. This session will guide you in capturing data that tells a rich, compliant story of great support while ensuring you...
See More →
Therap Presenters
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services
State of Residence:GeorgiaWhat year did you begin working in the field?2000What year did you start working at Therap?2014Accreditations you want to noteDr. of Business Administration - Leadership; CtLC Ambassador; CtLC Coach; Person-Centered Thinking TrainerLinkedIn Profile Link:https://www.linkedin.com/in/dr-shae-dotson-52081715?utmWhat... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
#N/A
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom B
  General

1:10pm EDT

GA Incentive Bundle: Health Plus
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom C
A great part of the Georgia Incentive Bundle is Therap’s Health Plus Modules. This session will highlight the Benjamin Martinefits and potential use cases for Plans, eCHAT, Orders, Consent & Authorizations and the Health Screening Tool
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
#N/A
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
#N/A
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom C
  Health/Medical

1:10pm EDT

Making A Therap Audit Plan
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom A
This session helps providers build a clear audit plan for Therap data to support quality assurance, compliance, and accountability. Participants will explore what to audit and how often, who should be responsible, and how to track results over time in order to move from reactive fixes to proactive oversight and continuous quality improvement.
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services

avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom A
  Quality Assurance

1:10pm EDT

SC: ISP Programs for Non-Employment Services
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom D
If you're providing Non-Employment services in South Carolina, one great way to track progress towards goals is using ISP Programs. Join us as we discuss how to properly set up an ISP Program to create an individualized goal tracking (ISP Data) sheet that can easily be tracked by direct support professionals.
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom D
  Service Documentation

3:00pm EDT

Reporting Across the Application
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom B
Master the different levels of reporting across the application to gain agency insights. This session provides an essential overview of reporting options, from basic searches and in-module reports to advanced tools like module dashboards, Report Library reports, and Business Intelligence for comprehensive data analysis.
Therap Presenters
avatar for Mike Tolman

Mike Tolman

Senior Support Specialist II, Care Innovation, Therap Services

avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services
#N/A
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom B
  Admin/Access/Intake

3:00pm EDT

Billing Dashboards
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Mulberry
Meet your new favorite billing QA tool. Join us as we show you how to use Service Authorization Dashboard, Billing Data Dashboard, and Claim Dashboard to better review and QA your data.
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Mulberry
  Billing

3:00pm EDT

Getting to Know You: The Power of One Page Descriptions in the Person Centered Discovery Process
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom A
Dive into Getting to Know You: The Power of One Page Descriptions with this highly interactive session that explores this foundational tool of Person-Centered Practices. You'll learn the core elements of a one-page description, practice the essential discovery work, and even create your own personal example. The session will then connect this vital information to the "About Me" section of the...
See More →
Therap Presenters
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services
State of Residence:GeorgiaWhat year did you begin working in the field?2000What year did you start working at Therap?2014Accreditations you want to noteDr. of Business Administration - Leadership; CtLC Ambassador; CtLC Coach; Person-Centered Thinking TrainerLinkedIn Profile Link:https://www.linkedin.com/in/dr-shae-dotson-52081715?utmWhat... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
#N/A
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom A
  General

3:00pm EDT

Therap Trivia
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom E
Who is the Therap expert in the room? Join us for an interactive game designed to test your Therap knowledge!
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, State Team, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
2004

What year did you start working at Therap?
2022

What is your favorite thing about working for Therap?

I love helping Therap Users find that 'Ah Ha!" moment when everything clicks and they realize how smooth... Read More →
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom E
  General

3:00pm EDT

GA: Behavior Tracking
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom C
This session is specifically designed for providers in Georgia to learn the process of tracking behaviors in Therap. We will cover acknowledging Behavior Plans and entering both Event Data, which includes tracking antecedents/interventions, and Interval Data, which allows you to track the frequency of a behavior during a particular time frame.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
#N/A
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
#N/A
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom C
  Service Documentation

3:00pm EDT

TN: Case Notes for Providers
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom D
We will cover every step of the Case Notes process, including building a location and activity type library, utilizing a questionnaire, crafting your custom template, entering data and generating billable data.
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Connor Bland

Connor Bland

Support Specialist, Therap Services

Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom D
  Service Documentation

3:10pm EDT

TN: Mastering Attendance for Providers from Data Entry to Claim Submission & Reporting
Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Mulberry
Join us as we focus on the correct workflow for documenting attendance, including how to run reports to identify unbilled or pending records and ensure all services are captured.
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Mulberry
  Billing

3:10pm EDT

AL: Making the Most of Optional Modules
Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom D
When it comes to using Therap in Alabama, there is way more to Therap than just the state-mandated modules. We will take a tour of T-Logs, Personal Finance, SComm, Health Tracking, and the Therap Mobile App. All of which are available for use as part of your current package!
Therap Presenters
avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, Therap Services

Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom D
  General

3:10pm EDT

GA: CM Type User - Outcome Reviews & Task Tracker
Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom C
A detailed look into the Outcome Review and the Task Tracker module in Therap. Walk away with a better understanding on how to navigate these modules and maximize the features to streamline your workflow.
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, State Team, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
2004

What year did you start working at Therap?
2022

What is your favorite thing about working for Therap?

I love helping Therap Users find that 'Ah Ha!" moment when everything clicks and they realize how smooth... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
#N/A
Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom C
  General

3:10pm EDT

Overview of the Behavior Plan
Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom E
Gain a comprehensive understanding of the Behavior Plan lifecycle in Therap. This session will walk through administrative configurations, plan creation workflows, proper data entry techniques, and reporting capabilities. Additionally, learn how to document and utilize Significant Life Events in relation to the behavior plan.
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom E
  General

3:10pm EDT

Deeper Dive into Therap Connect
Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom A
Discover the Benjamin Martinefits of using smart devices to enhance quality of care for Individuals! We will review all available devices, as well as discuss any future devices (as available).
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

avatar for Mike Tolman

Mike Tolman

Senior Support Specialist II, Care Innovation, Therap Services

Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom A
  Health/Medical

3:10pm EDT

Overview of Business Intelligence
Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom B
Get a comprehensive tour of the available Business Intelligence dashboards to turn your agency's data into actionable insights. See what dashboards are available, including those for Billing, Data Driven Outcomes, Demographics, Employment History, EVV, General Event Reports, and Health Tracking.
Therap Presenters
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
1999

What year did you start working at Therap?
2010

Accreditations you want to note
MSW, UNC-CH (2007), NLCDD (2008)

What is your favorite thing about working for Therap?

The opportunity to apply technical tools t... Read More →
Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom B
  Reporting

4:10pm EDT

GA: Plan and Pre Auth Sharing
Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom C
Join us for an in-depth exploration of the GA ISP with integrated Pre-Authorizations provider sharing process. We will discuss the full lifecycle including Support Coordination/PLA draft and review, State/Regional Oversight approval, and Provider acknowledgement to help navigate the multi-step processes with maximum efficiency. We will conclude with a collaborative troubleshooting session to...
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Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, State Team, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
2004

What year did you start working at Therap?
2022

What is your favorite thing about working for Therap?

I love helping Therap Users find that 'Ah Ha!" moment when everything clicks and they realize how smooth... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
#N/A
Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom C
  Admin/Access/Intake

4:10pm EDT

Claim Your Victory: The Therap Billing Trivia Game Show
Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Mulberry
Turn the complex world of claims, dashboards, and troubleshooting into an exciting, high-energy game! Join us for an interactive trivia showdown designed to test your Therap billing knowledge and sharpen your skills. In this session, you’ll compete with peers to tackle real-world scenarios—from troubleshooting to mastering the Service Authorization and Claims Dashboards. Bring your A-game,...
See More →
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Mulberry
  Billing

4:10pm EDT

Single Sign On (SSO) Now!
Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom E
Are you tired of typing in your password? Join us for an overview of Single Sign On, which allows users to utilize an SAML-based Identity Provider (IDP) to log into Therap without entering their login credentials. Users can come to simply learn more; or Super Admins can leave the session with their agency enabled to use SSO.
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom E
  General

4:10pm EDT

Care Plans 101
Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom B
This session will provide a foundational review of creating Care Plans in Therap. We'll then go beyond the basics to explore creative and innovative ways to utilize these plans to better document and support the unique needs and goals of the people you serve.
Therap Presenters
avatar for Felicia Fox

Felicia Fox

Senior Support Specialist, Therap Services

avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom B
  Health/Medical

4:10pm EDT

Day in the Life: Quality Assurance For Nursing
Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom A
Maximize compliance and patient safety by exploring the nursing Quality Assurance process in Therap. Learn to ensure accurate medication administration, which includes correctly performing and documenting medication passes and drug counts. This session also covers essential QA workflows for reviewing General Event Reports (GERs) and Health Tracking documentation, along with best practices for...
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Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom A
  Quality Assurance

4:10pm EDT

AL: General Event Reports and GER Resolution
Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom D
Follow the full life cycle of a General Event Report (GER), from initial submission through the required review and approval process. This session will walk you through utilizing the GER Resolution module - the dedicated tool for documenting detailed incident investigations - including investigator narratives, involved parties, and essential corrective action plans.
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
#N/A
Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom D
  Service Documentation
 
Wednesday, August 5
 

9:00am EDT

Registration
Wednesday August 5, 2026 9:00am - 10:00am EDT
Ballroom A
Wednesday August 5, 2026 9:00am - 10:00am EDT
Ballroom A
  General

10:20am EDT

GA: Referral Module
Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom C
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, State Team, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
2004

What year did you start working at Therap?
2022

What is your favorite thing about working for Therap?

I love helping Therap Users find that 'Ah Ha!" moment when everything clicks and they realize how smooth... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
#N/A
Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom C
  Admin/Access/Intake

10:20am EDT

SC: Billing Overview
Wednesday August 5, 2026 10:20am - 11:10am EDT
Mulberry
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

Wednesday August 5, 2026 10:20am - 11:10am EDT
Mulberry
  Billing

10:20am EDT

Creating a Training Plan: Therap's Training Resources
Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom E
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom E
  General

10:20am EDT

Health Tracking 101
Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom D
Therap Presenters
avatar for Connor Bland

Connor Bland

Support Specialist, Therap Services

Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom D
  Health/Medical

10:20am EDT

GER Quality Assurance
Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom A
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
#N/A
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
#N/A
Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom A
  Incident Reporting

10:20am EDT

Making A Therap Audit Plan
Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom B
Therap Presenters
avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services

Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom B
  Quality Assurance

11:20am EDT

AL EVV Reconciliation with ADIDIS and Therap and the meaning behind Remittance Advice/835's
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Mulberry
Therap Presenters
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services
#N/A
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Mulberry
  Billing

11:20am EDT

Training Management System
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom D
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

avatar for Connor Bland

Connor Bland

Support Specialist, Therap Services

Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom D
  General

11:20am EDT

Using Therap for Working with Services Beyond DD
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom B
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
2000

What year did you start working at Therap?
2021

Accreditations you want to note
BS Psychology, BA Sociology, MPA Public Administration/Nonprofit Management, Person Centered Thinking Trainer, Charting the Life... Read More →
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom B
  General

11:20am EDT

GA Incentive Bundle: Case Notes
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom C
Therap Presenters
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
#N/A
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom C
  Service Documentation

11:20am EDT

Going Mobile with Therap's mobile application for iOS and Android - Hands-On!
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom E
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
#N/A
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom E
  Service Documentation

11:20am EDT

Therap AI Analysis
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom A
Therap Presenters
avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, Therap Services

avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom A
  Therap AI

12:10pm EDT

LUNCH
Wednesday August 5, 2026 12:10pm - 1:00pm EDT
Ballroom A
Wednesday August 5, 2026 12:10pm - 1:00pm EDT
Ballroom A
  General

1:10pm EDT

GA: Day in the Life of a Support Coordinator
Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom C
Therap Presenters
avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, State Team, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
2004

What year did you start working at Therap?
2022

What is your favorite thing about working for Therap?

I love helping Therap Users find that 'Ah Ha!" moment when everything clicks and they realize how smooth... Read More →
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
#N/A
Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom C
  General

1:10pm EDT

TN: Therap for MCOs & ECF/ECF Choices
Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom D
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
2000

What year did you start working at Therap?
2021

Accreditations you want to note
BS Psychology, BA Sociology, MPA Public Administration/Nonprofit Management, Person Centered Thinking Trainer, Charting the Life... Read More →
Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom D
  General

1:10pm EDT

Deeper Dive into Therap Connect
Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom A
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, Therap Services

Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom A
  Health/Medical

1:10pm EDT

Health Screening and Recommendation
Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom E
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom E
  Health/Medical

1:10pm EDT

Medication History & Daily MAR
Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom B
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom B
  Health/Medical

1:10pm EDT

TN: Tips and Tricks for EVV Success
Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Mulberry
Therap Presenters
avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services

Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Mulberry
  Scheduling/EVV

2:10pm EDT

Navigating Therap Billing Reconciliation
Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Mulberry
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Mulberry
  Billing

2:10pm EDT

GA Incentive Bundle: Health Tracking
Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom C
Therap Presenters
avatar for Felicia Fox

Felicia Fox

Senior Support Specialist, Therap Services

avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom C
  Health/Medical

2:10pm EDT

Solving Complex MAR Scenarios
Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom B
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom B
  Health/Medical

2:10pm EDT

Day in the Life: Quality Assurance Monitor
Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom D
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
#N/A
avatar for Connor Bland

Connor Bland

Support Specialist, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom D
  Quality Assurance

2:10pm EDT

At a Glance: Gaining Insights with In-Module Dashboards
Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom A
Therap Presenters
avatar for Mike Tolman

Mike Tolman

Senior Support Specialist II, Care Innovation, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom A
  Reporting

2:10pm EDT

Beyond Words: The Power of Secure Video Documentation
Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom E
Therap Presenters
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

avatar for Caiti Woodburn

Caiti Woodburn

Assistant Director of Support, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom E
  Service Documentation

3:10pm EDT

Staff Communication Tools
Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom E
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
avatar for Connor Bland

Connor Bland

Support Specialist, Therap Services

Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom E
  General

3:10pm EDT

Where Do I Put That: Health & Medical
Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom D
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

avatar for Felicia Fox

Felicia Fox

Senior Support Specialist, Therap Services

Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom D
  Health/Medical

3:10pm EDT

Quality Assurance for ISP Data
Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom B
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
#N/A
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom B
  Quality Assurance

3:10pm EDT

The Proactive Provider: A Guide to Account Mastery & Maintenance
Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom A
Therap Presenters
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services

Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom A
  Quality Assurance

3:10pm EDT

AL EVV: Service Authorizations, Renewals and Dashboard
Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Mulberry
Therap Presenters
avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services
#N/A
Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Mulberry
  Scheduling/EVV

3:10pm EDT

GA Incentive Bundle: Goal Tracking
Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom C
Therap Presenters
avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

avatar for Tarin Tripp

Tarin Tripp

Senior Support Specialist II, State Team, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
2004

What year did you start working at Therap?
2022

What is your favorite thing about working for Therap?

I love helping Therap Users find that 'Ah Ha!" moment when everything clicks and they realize how smooth... Read More →
Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom C
  Service Documentation

4:10pm EDT

Letter Module Overview
Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom C
Therap Presenters
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
#N/A
Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom C
  Admin/Access/Intake

4:10pm EDT

Staff Turnover: Onboarding a New Provider Admin & Accelerated Account Setup
Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom B
Therap Presenters
avatar for Felicia Fox

Felicia Fox

Senior Support Specialist, Therap Services

avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom B
  Admin/Access/Intake

4:10pm EDT

The Unclaimed Claims Hunt: Ensuring All Services are Billed
Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Mulberry
Therap Presenters
avatar for Kelley Galloway

Kelley Galloway

Senior Support Specialist II, Billing Team, Therap Services

Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Mulberry
  Billing

4:10pm EDT

Closing the Loop
Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom A
Therap Presenters
avatar for Jeff Covington

Jeff Covington

Director of Support, Therap Services

Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom A
  General

4:10pm EDT

Time Tracking
Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom E
Therap Presenters
avatar for Rich Frettoloso

Rich Frettoloso

Senior Support Specialist II, State Team, Therap Services
#N/A
Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom E
  Service Documentation

4:10pm EDT

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module
Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom D
Therap Presenters
avatar for Sarah Papenhausen

Sarah Papenhausen

Senior Business Analyst, Therap Services
#N/A
Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom D
  Service Documentation
 
2026 Therap Southeast Regional Conference
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