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We welcome our Georgia providers as well as providers from the surrounding states of Alabama, Tennessee and South Carolina. There will be state specific tracks for each of the four states invited to this exciting event.
Venue: Ballroom B clear filter
Tuesday, August 4
 

10:20am EDT

Multi-Provider Communication
Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom B
Communication is always a pivotal part of providing services. This session will cover the multitude of ways different members of an individual’s support team can ensure everyone is on the same page when it comes to providing care. We will discuss SComms, Shared Comments, Integrated Plan and the synced Individual Home Page.
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
#N/A
avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
Tuesday August 4, 2026 10:20am - 11:10am EDT
Ballroom B
  Service Documentation

11:20am EDT

Demystifying Therap Errors: An Interactive Problem-Solving Workshop
Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom B
Are you tired of encountering mysterious error messages or unexpected behaviors in Therap? Do you wish you had a better understanding of why things go wrong and how to quickly fix them? This dynamic and interactive workshop is designed to equip all Therap users from direct support professionals to administrators with practical strategies for troubleshooting common issues across the application.
Therap Presenters
avatar for Connor Bland

Connor Bland

Support Specialist, Therap Services

avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Tuesday August 4, 2026 11:20am - 12:10pm EDT
Ballroom B
  General

1:10pm EDT

Bootcamp: The Person Centered Documentation Scavenger Hunt
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom B
Dive into The Person-Centered Documentation Scavenger Hunt, an interactive session designed to make compliance engaging and fun! Working in teams, you'll tackle real-world service scenarios to discover and utilize the various Therap modules that support person-centered practices. This session will guide you in capturing data that tells a rich, compliant story of great support while ensuring you meet all federal and state requirements. You'll leave with a deeper understanding of how to seamlessly blend meaningful individual stories with necessary documentation.
Therap Presenters
avatar for Dr. Ishya “Shae” Dotson

Dr. Ishya “Shae” Dotson

Assistant Director of Support, Therap Services
State of Residence:GeorgiaWhat year did you begin working in the field?2000What year did you start working at Therap?2014Accreditations you want to noteDr. of Business Administration - Leadership; CtLC Ambassador; CtLC Coach; Person-Centered Thinking TrainerLinkedIn Profile Link:https://www.linkedin.com/in/dr-shae-dotson-52081715?utmWhat... Read More →
avatar for Devin Hardy

Devin Hardy

Support Specialist II, Therap Services
#N/A
Tuesday August 4, 2026 1:10pm - 2:00pm EDT
Ballroom B
  General

3:00pm EDT

Reporting Across the Application
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom B
Master the different levels of reporting across the application to gain agency insights. This session provides an essential overview of reporting options, from basic searches and in-module reports to advanced tools like module dashboards, Report Library reports, and Business Intelligence for comprehensive data analysis.
Therap Presenters
avatar for Mike Tolman

Mike Tolman

Senior Support Specialist II, Care Innovation, Therap Services

avatar for Whisper Ledbetter

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services
#N/A
Tuesday August 4, 2026 3:00pm - 3:00pm EDT
Ballroom B
  Admin/Access/Intake

3:10pm EDT

Overview of Business Intelligence
Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom B
Get a comprehensive tour of the available Business Intelligence dashboards to turn your agency's data into actionable insights. See what dashboards are available, including those for Billing, Data Driven Outcomes, Demographics, Employment History, EVV, General Event Reports, and Health Tracking.
Therap Presenters
avatar for Jason Laws

Jason Laws

Director of Quality & Data Initiatives, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
1999

What year did you start working at Therap?
2010

Accreditations you want to note
MSW, UNC-CH (2007), NLCDD (2008)

What is your favorite thing about working for Therap?

The opportunity to apply technical tools t... Read More →
Tuesday August 4, 2026 3:10pm - 4:00pm EDT
Ballroom B
  Reporting

4:10pm EDT

Care Plans 101
Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom B
This session will provide a foundational review of creating Care Plans in Therap. We'll then go beyond the basics to explore creative and innovative ways to utilize these plans to better document and support the unique needs and goals of the people you serve.
Therap Presenters
avatar for Felicia Fox

Felicia Fox

Senior Support Specialist, Therap Services

avatar for Bonnie Sorrells

Bonnie Sorrells

Senior Support Specialist, Therap Services

Tuesday August 4, 2026 4:10pm - 5:00pm EDT
Ballroom B
  Health/Medical
 
Wednesday, August 5
 

10:20am EDT

Making A Therap Audit Plan
Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom B
Therap Presenters
avatar for Stephanie Masters Norton

Stephanie Masters Norton

Assistant Director of Support, State Team, Therap Services
State of Residence:
Alabama

What year did you begin working in the field?
2008

What year did you start working at Therap?
2015

What is your favorite thing about working for Therap?

I work with a great team of people all across the world. I enjoy getting to collaborate and learn from others as we work to implement Therap in state contracts. I also enjoy troubleshooting and resolving issues for providers to help them move along with the important work they do... Read More →
avatar for Nick Anderson

Nick Anderson

Senior Support Specialist II, State Team, Therap Services

Wednesday August 5, 2026 10:20am - 11:10am EDT
Ballroom B
  Quality Assurance

11:20am EDT

Using Therap for Working with Services Beyond DD
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom B
Therap Presenters
avatar for Heather Daily

Heather Daily

Business Development Territory Manager, Therap Services
State of Residence:
Georgia

What year did you begin working in the field?
2000

What year did you start working at Therap?
2021

Accreditations you want to note
BS Psychology, BA Sociology, MPA Public Administration/Nonprofit Management, Person Centered Thinking Trainer, Charting the Life... Read More →
Wednesday August 5, 2026 11:20am - 12:10pm EDT
Ballroom B
  General

1:10pm EDT

Medication History & Daily MAR
Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom B
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Wednesday August 5, 2026 1:10pm - 2:00pm EDT
Ballroom B
  Health/Medical

2:10pm EDT

Solving Complex MAR Scenarios
Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom B
Therap Presenters
avatar for Fayonne Johnson

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Wednesday August 5, 2026 2:10pm - 3:00pm EDT
Ballroom B
  Health/Medical

3:10pm EDT

Quality Assurance for ISP Data
Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom B
Therap Presenters
avatar for Gavin Darby

Gavin Darby

Senior Support Specialist, Therap Services
#N/A
avatar for Benjamin Martin

Benjamin Martin

Senior Support Specialist II, Care Innovation, Therap Services

Wednesday August 5, 2026 3:10pm - 4:00pm EDT
Ballroom B
  Quality Assurance

4:10pm EDT

Staff Turnover: Onboarding a New Provider Admin & Accelerated Account Setup
Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom B
Therap Presenters
avatar for Felicia Fox

Felicia Fox

Senior Support Specialist, Therap Services

avatar for Mike McNeely

Mike McNeely

Senior Support Specialist II, Therap Services

Wednesday August 5, 2026 4:10pm - 5:00pm EDT
Ballroom B
  Admin/Access/Intake
 
2026 Therap Southeast Regional Conference
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